Price Match
Price match promise
Buy in confidence from an authorised Riese & Müller Experience Store — and official dealer for Tern, GoCycle and VanMoof.
How it works
Buy in confidence. On any Riese & Müller, Tern, GoCycle or VanMoof e-bike we sell, we will price match and even beat any identical branded item against any retailer registered in the UK offered on identical terms — where we can check the price, stock position and, where relevant, your eligibility to purchase from the competitor.
The process
When shopping online, if you see the same product offered at a lower price on another website, simply email us at info@e-bikebarn.com with a link to the site or use the form below and we will then contact you with our offer.
Price match request
Terms & conditions
- We’ll match against any other UK retailer store or website price. We don’t match with 3rd party sellers or marketplaces.
- A price match may not include free delivery or any other advertised discounted or free services we may offer with our products.
- Our competitor’s product must be the same make, model, size, colour, condition and specifications as ours.
- We only price match on a product that is in stock or can be ordered from the manufacturer.
- Where a product is not available online and is in store only, you will need to send a photo showing the model with date/time and the price.
- We reserve the right to refuse or withdraw a price match prior to the completion of any sale. Any offer and acceptance of a price match is final.
Price match FAQs
What is price matching?
Price matching is our policy where possible to match or beat a competitor’s price for the same product. It provides our customers peace of mind that they get the best price at the time of purchase.
Do you price match anyone?
We are happy to price match any UK registered retailer’s web or in-store price on Riese & Müller, Tern, GoCycle and VanMoof models we sell — providing the retailer and the product comply with our terms & conditions of price matching.
What proof is required for price matching?
Proof can be provided in a number of ways.
- Online products: You can provide evidence of the lower price by providing us with a printed or digital advert or a link to the product page.
- In-store products: You can provide a time-stamped image of the product in the store or printed proof of the lower price.
Are there any restrictions on price matching?
We do impose some restrictions when price matching. These are as follows:
- The products we are price matching must be identical.
- The lower price cannot be as a result of exclusive discounts like staff discounts, student discounts or NHS staff blue light.
- The product must be available from both us and our competitor at the time of matching.
- If the product is in-store only, a photo may be required to prove pricing and availability.
- e-Bike Barn reserve the right to refuse a price match request at any time.
Does price matching apply after purchase?
e-Bike Barn only offer price matching prior to a purchase. We are unable to price match once the purchase has been made.
Customer reviews
What our customers say
Verified Reviews.co.uk feedback from e-bike buyers — test rides, nationwide delivery, Riese & Müller handovers and workshop care from our Henley-on-Thames showroom.
99% recommend · Read all on Reviews.co.uk
-
Bike delivered bang on time and set up beautifully. Great service from e-Bike Barn.
-
Harry was highly responsive and kept me updated throughout. They delivered my bike promptly — essentially the day after they received it. I am very pleased with the experience.
-
The service and choice of e-bikes was second to none — and delivery in my case was overseas. Thank you Harry.
-
We booked a test ride online and Harry gave us an overview of the R&M range, answered every question, and joined us for a 30-minute ride in the country park. Friendly, efficient and no pressure.
-
A great visit for the personal set-up of my Riese & Müller Charger. Mark and Harry ran me through every aspect of the bike. A genuine 5-star dealership.
-
Excellent experience — both e-bikes serviced, a new stand fitted, and the bikes returned cleaned. Superb service, thank you.
What’s included
Included with every new e-bike
Every new e-bike from e-Bike Barn — Riese & Müller, Tern, GoCycle and more — includes:
-
Free personal set-up In store at our Henley-on-Thames showroom
-
Free first service* At 240 miles or 3 months — whichever comes first
-
Free delivery to your home Nationwide — set up and ready to ride
-
2-year manufacturer’s warranty* On all components
-
Up to 5-year frame warranty* Manufacturer frame cover — length varies by brand
* On new models, unless otherwise stated. Service and warranty terms may vary by brand — we’ll confirm what’s included when you order.