Delivery and Collection
Delivery & collection
Personal UK delivery by our technicians, or collect from our Henley-on-Thames showroom — setup and handover included.
Personal delivery by our technicians
At e-Bike Barn we understand how important it is that you receive your new e-Bike in pristine condition, this is why all our e-Bikes are personally delivered by one of our technicians. This provides a valuable opportunity to answer any questions you may have and also carry out any last minute adjustments for you.
Every bike is PDI (pre-delivery inspected), road tested and fully charged before handover so it is ready to ride.
Can I collect my bike?
Customers who prefer to collect their bike are very welcome to do so, we will ensure your bike is charged and ready to go. If transporting your new bike by car we highly recomend using a suitable bike rack that is rated to carry e-bikes or if loading into your vehicle, ensure your cargo area is large enough. If you are in doubt please contact us and we can advise.
Collect from our showroom near Henley-on-Thames — see Visit us for directions and opening hours.
Local deliveries
Customers who live locally to our showroom are eligable for free personal e-bike delivery, this will be arranged with you once your bike has passed its Pre-Delivery-Inspection and you have had your free e-bike fitting, please see our delivery map below for detail.
Need a suitable cycle carrier? Browse our Thule cycle carriers.
Where we deliver
UK Mainland Delivery
e-Bike Barns delivery area covers the whole of the UK, deliveries outside of our lacality are quoted on an individual basis to ensure the best possible value for our customer. Where possible we will integrate multiple deliveries to reduce your delivery costs and of course increase efficiency.
UK Highlands and Islands
Deliveries into hard to reach areas can be a challenge, e-Bike Barn are happy to work with our customers in such cases, this could mean services like e-Bike fitting is carried out at the time of your delivery saving you a journey to see us. To find out if we can deliver to you please call our team on 01491 628711.
Overseas Sales
Due to strict shipping restrictions we are unable to ship e-bikes outside of the UK. This only applies to complete e-Bikes and their Batteries and any liquid products. All other products and accessories can be shipped internationally.
Service collection & return
We can collect, service and return your e-bike for you — including cargo bikes where transport is difficult. See our e-bike service page or call 01491 628711.
Our delivery area
Free personal delivery applies to customers living locally to our showroom. The map below shows postcodes covered — tap or click the map to enlarge.
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Detail
Delivery FAQs
What cycle carrier is suitable?
With so many options and manufacturers out there selecting a good cycle rack can be dificult. Transporting e-bikes requires a little more thought than conventional bikes due to the additional weight, differing sizes of frames and of course security and safety.
e-Bike Barn recommend the Thule range of tow bar mounted cycle carriers, Thule carriers have consistantly proved themselves as extremly well made products that are rigorously tested to ensure a safe journey for you and your e-bike. You can see our range of Cycle Carriers here.
Do you ship e-Bikes by Courier?
We feel that using a courier would detract from our customer experience, the personal delivery and e-bike hand over is all about ensuring our customers are 100% happy with their new purchase and any questions they have are answered.
Where should I store my e-Bike once it’s delivered?
Storing your new e-Bike requires a little amount of thought, whilst e-bikes are designed to operate in all weather conditions you should be mindful of ambient tempuratures when storing your new e-bike for extended periods.
Storage in unheated buildings during winter. Special care should be taken when storing over winter in unheated enviorments, we would recomend you remove the battery and store indoors during this period.
Can I ride my bike home from your store?
Of course, all our e-bikes are PDI (pre delivery inspected) road tested and fully charged prior to hand over to ensure they are ready to ride.
I live in Scotland can you delivery to me?
We are happy to delivery anywhere in the UK, we will liase with you to decide the best way to deliver your bike. Where the delivery address is a long distance from our store where possible we will often combine multiple deliveries to reduce the cost for our customer.
How long will I wait for my bike?
We carry out deliveries on a daily basis, the wait you experience will depend purely on if we have your chosen bike in stock or you have opted for a custom configured e-bike to be built.
Can you collect my bike for servicing?
Yes, we have many customers that prefer us to take care of all the logistics for them. We can collect, Service and return your e-bike for you. If you need more information feel free to call our team on 01491 628711.
My e-Cargo bike has broken down, can you collect it for repair?
Cargo e-Bikes present various challenges when being transported, their overall length often means conventional cycle carriers will not be useable. We can offer you a couple of options in this situation. We can either collect, repair and return your Cargo bike or we can send one of our technicians to carry out the work on-site. Please call us on 01491 628711 for more information.
Questions about delivery or collection? Call 01491 628711 or email info@e-bikebarn.com
Customer reviews
What our customers say
Verified Reviews.co.uk feedback from e-bike buyers — test rides, nationwide delivery, Riese & Müller handovers and workshop care from our Henley-on-Thames showroom.
135 reviews
99% recommend · Read all on Reviews.co.uk
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Bike delivered bang on time and set up beautifully. Great service from e-Bike Barn.
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Harry was highly responsive and kept me updated throughout. They delivered my bike promptly — essentially the day after they received it. I am very pleased with the experience.
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The service and choice of e-bikes was second to none — and delivery in my case was overseas. Thank you Harry.
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We booked a test ride online and Harry gave us an overview of the R&M range, answered every question, and joined us for a 30-minute ride in the country park. Friendly, efficient and no pressure.
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A great visit for the personal set-up of my Riese & Müller Charger. Mark and Harry ran me through every aspect of the bike. A genuine 5-star dealership.
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Excellent experience — both e-bikes serviced, a new stand fitted, and the bikes returned cleaned. Superb service, thank you.