Terms & Conditions

By using and ordering on this website you are agreeing to be bound by the terms and conditions set below.

DEFINITIONS

  1. Any reference to Company/Seller/We/Us shall mean Ebike Barn Limited T/A E-Bike Barn Conway Farm, Satwell, Henley on Thames, Oxon, RG9 4QZ, United Kingdom (Registered Office) who sell or supply bicycles, electric bicycles and their components along specialist motor equipment and accessories in the course of their trade or business. We are registered in England and Wales and have our registered office and main trading address at Conway Farm, Satwell, Henley on Thames, Oxfordshire, RG9 4QZ. Our company number is 12079625 and our VAT registration is 334793577.
  2. Any reference to You/Buyer/Purchaser shall mean any person, sole trader, partnership, business, body corporate or other entity detailed in the appropriate section of the sales invoice/order form and shall include all successors, heirs and assigns. Where the Buyer purchases in the course of a trade, profession, vocation or sport (where the buyer is a specialist or enthusiast), it is agreed that such a buyer shall mean a trade buyer. Where a person deals entirely as a consumer, statutory rights shall remain unaffected. Where the term buyer appears within these terms it shall mean both trade and consumer buyer/purchaser unless specified as relating to a trade buyer or consumer buyer individually.
  3. Goods or equipment ordered shall mean the items detailed in the appropriate section of the sales/order form and it shall be a core term of this agreement that all additional parts, connecting components or ancillary items, not detailed within the sale order form, shall be additional to this agreement.
  4. In respect of orders placed via the internet, such orders shall be mere offers to purchase and shall not be accepted or binding upon the Company until confirmed or acknowledged in writing by the Company by means of invoice or statement confirming acceptance of your order or by despatch of goods to you. Order acknowledgement sent by the company subsequent to the order and payment shall not amount to confirmation of order. The Company reserve the right to refuse any offer to purchase prior to written confirmation or despatch, where goods ordered become unavailable, the price of goods varies or an error is made by the Company in the price, description or for some other reason, whereupon a full refund of your payment will be made to you, usually in the method you made payment to the Company.

GENERAL

  1. "Working day" shall mean any day excluding Saturdays, Sundays and public holidays.
  2. These conditions shall apply to all of the company's quotations and contracts, orders (including telephone, facsimile transmittal, postal and internet orders) for the sale or supply of goods accepted by the company. For the trade buyer, any other terms or representations, whether implied by statute, made prior to, collateral with or subsequent to the contract or order are hereby excluded and shall not be binding upon the company.
  3. Web Site information and samples on display are indicative only and any specifications, weights, measurements and technical data (whether relating to performance or otherwise) have been prepared by manufacturers and are for guidance only. Additionally, bicycles, electric bicycles, parts or components pictured or described within the website are for illustration purposes only and may vary in size, specification, colour and fitment dependent upon the make and model of the product shown. Buyers are therefore required to check current specification, colours, weights and measurements with manufacturers or the Company, prior to order. Manufacturers also allow tolerances within the manufacturer of their products and also reserve the right to amend specifications, without notice, in order to improve products or where amendment becomes necessary and the Company shall endeavour to inform the Purchaser of any such amendment or change.
  4. The company reserves the right to amend technical or clerical errors in any order without notice. In addition, the buyer shall ensure that all details contained within the order are correct prior to submission to the Company. Subsequent to delivery, the Company shall accept no liability for any error or inaccuracy in order unless notified of such error within seven days of delivery/receipt of any document containing the said error.

GUARANTEES

  • All guarantees for products are provided entirely by the manufactures/UK importers are subject to terms contained therein. Purchasers are reminded to complete and return all warranty cards/documents upon receipt of goods where appropriate.

LIMITATIONS UPON LIABILITY

  1. Advice given by agents or servants of this company during telephone/Internet orders is based entirely upon information given by the purchaser with no inspection undertaken. As such, all the advice given is indicative only and all such advice should be checked by the purchaser prior to order. Where advice is given after visual inspection by agents or servants of this company, such advice shall amount to opinion only. Additionally, goods supplied are supplied only to correspond to the purpose for which goods of that kind are commonly supplied and not alternative uses to which they may be put. No liability for failure can be accepted by this Company for such alternative use, amendment or modification.
  2. For trade buyers, the company is hereby excluded from any liability, howsoever arising, in respect of any express or implied condition, warranty or item, statement, representation whether statutory or otherwise, relating to the goods supplied. The trade buyer accepts that he is best placed to insure against losses which arise by virtue of this agreement and warrants that he carries adequate insurance in this respect.
  3. Goods ordered by the buyer may not be compatible with vehicles which have been modified, adapted or altered. Where goods ordered by the purchaser are not compatible by reason of modification, adaptation or alteration, the Company may accept such goods back into stock entirely at its discretion, and shall either issue a refund or credit to the purchaser except where goods are specifically ordered for the purchaser where no such refund or credit will operate.
  4. Where goods purchased by the buyer are alleged to be defective, the purchaser agrees to return such goods to the seller for inspection and report (without the seller replacing the said goods prior to such inspection). The purchaser also accepts that it is reasonable to inform the seller of any interruption, defect or other failure prior to contacting independent third parties or incurring expense and, in addition, to allow the seller to remedy the defect, failure or interruption. Bicycles, Electric Bicycles, accessories and other associated and/ or non-associated parts modified or adapted by the purchaser shall no longer be warranted by the manufacturer nor shall the company be liable for any failures resulting subsequent to modification as a result of such modification.
  5. Competition goods are supplied for specialist use and are subject to extreme heat and stress whilst in use. Life expectancy and durability are greatly reduced and the purchasers should note that any claim for failure/wear, shall not be entertained by the Company. It is acknowledged by the buyer of such goods that the foregoing statement shall be a relevant and important issue in any claim brought against the Company and the Company, in turn, place importance upon this clause. In addition, parts connected to parts supplied by this company may be placed under stress where specialist/competition parts are used, and purchasers should take advice from experts prior to purchase. Manufacturers may also limit guarantees when components are installed for competition use.
  6. Where goods are defective, incorrectly supplied, delayed or otherwise in breach of the implied terms of the buyers statutory rights, all losses which from loss of competition points, awards, loss of entry fees or other similar losses, are excluded and shall not be reclaimable from the Company. In addition, the Company shall accept no liability for death or personal injury unless caused directly by the Companies own negligence.
  7. No liability is accepted by the Company where purchasers attempt to modify or install components supplied where it is known or ought reasonably to be known to the purchaser that the part supplied is incorrectly supplied or otherwise not in accordance with the order.
  8. The Company accepts no liability in respect of failure to supply or other interruptions caused by matters beyond the reasonable control of the Company, including but without limitation, strikes, lockouts, civil disputes, acts of God, war or actions by third parties.
  9. Notwithstanding any other provision of this Agreement, nothing in this Agreement shall confer a benefit on any persons not named as the purchaser herein (for the purpose of the contract (Rights of Third Parties) Act 1999 or for any other purpose).

PAYMENT TERMS

  1. Quotations are given on the assumption that no variation in the price will be made by the manufacturer/sole importer and that Government levies remain unaltered. In the event of such changes, the trade buyer shall be liable for the full cost of any change without notice from the Company. A Consumer buyer shall be contacted by the company and consent for any price increase obtained. Where no such consent is obtained, the consumer buyer agreement to purchase shall be treated as cancelled. Buyers are hereby informed that calling down of smaller quantities of materials than ordered may increase the overall price per unit, there being reduced economies of scale in order. The resultant additional cost shall be the buyers.
  2. Unless otherwise stipulated within the sales invoice/order form, all accounts are payable with order or otherwise in accordance with the terms of the trade buyer's account. Where default occurs in payment by the trade buyer, default interest shall become payable in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 at the maximum rate permissible there under or in accordance with the credit terms agreed or, where the buyer is a consumer, at 5% above the base rate of the National Westminster Bank PLC.

TITLE AND DELIVERY

  1. Ownership or title to the product shall not pass to the buyer until the Company has received payment in full. In the event that sums owing in respect of other items ordered remain due, apportionment by this company shall take place without prejudice to the right to retain title or ownership in respect of all goods ordered.
  2. Delivery times will be quoted at the time of order and all times given for despatch or delivery is approximate and time shall not be of the essence. The buyer agrees to give 20 days in any written notice making time of the essence, such notice to commence subsequent to the last time for delivery quoted by the Company. The buyer further agrees to accept full liability in respect of delayed or late delivery or dispatch prior to the expiry of any such notice. In respect of special order goods, the buyer acknowledges that further delays may occur and allows the Company 30 days in any written notice, such notice to commence subsequent to the last time for delivery quoted by the Company. In any event, delivery times are approximate and variable. When delivery is effected to the purchaser directly or to an independent delivery contractor as agent for the purchaser, risk shall pass to the buyer immediately.
  3. The buyer is required to notify the company, in writing, of any shortage, misdelivery or other discrepancy immediately, or at least within seven days of such shortage, misdelivery or failure, there after the buyer shall be liable for any such discrepancy. Where delivery is effected to the buyers own independent delivery contractor, loss or damage in transit claims should be made directly to the carrier. The Company will assist purchasers in making their claim. Buyers should retain all packaging in the event of a claim or return within the terms of this agreement.
  4. Delivery and packing prices indicated within the Companies Internet Site are subject to change and will be confirmed at the time of order. Buyers outside the UK and Europe shall be quoted approximate prices for delivery and packing prior to order confirmation. If required the Company shall quote for delivery and packing in such instances and confirmation of acceptance shall be required from the buyer prior to acceptance of order.

CANCELLATION OF ORDERS AND LIABILITY

  1. Clauses 26, 27, 28 and 29 below shall only apply to a person who purchases goods as a consumer buyer and is resident within European Economic Community where rights, which accrue by virtue of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, apply.
  2. In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have the right to cancel the Contract (subject to our Returns and Shortages clause below) for any item bought on the Website for a full refund within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last Good(s). 
  3. To exercise the right to cancel email customer services on customerservice@e-bikebarn.com, or call 01491 628711, or write to us at E-Bike Barn, Conway Farm, Satwell, Henley on Thames, Oxfordshire, RG9 4QZ to inform us of your decision to cancel your order by a clear statement (setting out your name, geographical address, order number and, where available, your telephone number and an e-mail address). You may use the attached model cancellation form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
  4. If a Notice of Cancellation is received by the Company in accordance with clause 26 the Consumer Buyer shall become liable to return the goods to the Company forthwith, to such address as directed by the Company in their original packaging (and without having been installed or used and with all relevant seals and enclosures intact) and at the consumer buyer's sole expense.
  5. If the Consumer Buyer fails to return the goods in accordance with clause 27 within 7 days of the cancellation of the contract, the Company shall be entitled to collect the goods from the consumer buyer and to recover any reasonable costs involved in such collection from the consumer buyer.
  6. The Company shall then affect a refund of any monies owing to the consumer buyer in respect of the goods within 30 days from the date of cancellation and receipt of goods by the Company. Such a refund will be subject to any set off monies to which the Company is entitled under clause 28.
  7. Goods purchased and delivered to the buyer otherwise than means of distance communication (including a Trade buyer) may be returned to the Company in original packaging (and without being installed or used and with all relevant seals and enclosures intact) for credit within 7 days of receipt by the buyer, subject to a restocking charge of not less than 10% of the value of the order. Credit shall be subject to the buyer producing proof of purchase and returning goods carriage paid. Special order goods shall not be returnable by virtue of this clause.
  8. The Trade buyer shall indemnify the company against all actions, claims, demands, penalties and cast brought by or incurred by third parties or this Company in tort, contract, infringements of or alleged infringements of patents or registered designs or otherwise arising in connection with the goods or their delivery or unloading or with work done by the Company in accordance with the buyers specifications.
  9. The Buyer confirms that he shall comply with any or all rules and instructions relating to installation and use of product concerned and fully accepts that any loss which results from forced, misdirected, inappropriate or unqualified installation or use shall not be accepted by the Company.

JURISDICTION

  • These terms and this agreement (including an agreement concluded by means of distance communication) shall be interpreted in accordance with English Law and industry custom practice, and English and Welsh courts shall have sole jurisdiction in respect of any dispute arising therefrom.

CONTENT

  1. Except as expressly provided in these terms and conditions all of the content on this site is the property of Ebike Barn Limited trading as E-Bike Barn and or has been licenced to Ebike Barn Limited and is protected by UK and International copyright laws. "Content" means any information or other material or services found on this site. Our content is intended for individual, personal use only. Any copying, distribution, storing or transmission of any kind, or any sort of commercial use of our content is strictly prohibited without our prior written permission.
  2. Downloading, printing or copying of any content from this web site is permitted only for the purposes of personal use in which case you must acknowledge the source of material. All other uses of the content are expressly prohibited.
  3. The web site provides links to other web sites, the content of which is not in our control. Accordingly we cannot accept any responsibility for the materials featured on such web sites. Links to such sites are not to be taken as an endorsement of such web sites or as a warranty that such web sites will be free of viruses or other such items of a destructive nature.

User Supplied Content

  • The web site contains material submitted and created by private and trade advertisers and other third parties. We exclude all liability for any illegality arising from such material, or any errors, omissions or inaccuracies in such material.

Indemnification

  • In the event of a breach of these terms and conditions – and a loss being suffered as a consequence – Ebike Barn Limited will look to hold the consumer responsible for the losses suffered.

Copyright to Ebike Barn LTD trading as E-Bike Barn


RETURNS, SHORTAGES AND REFUNDS

  • Goods which prove unsuitable may be returned for refund, credit or exchange if they are returned to us within 7 days of receipt. Subject to the following conditions:
  • Items are returned carriage paid.
  • Items are received in resalable condition.
  • Items should be returned unused in their original condition in order to secure a refund.
  • Items are returned complete with all packaging in good condition. (We reserve the right to levy a charge to replace product packaging which is damaged or defaced).
  • Items returned after 14 days from receipt may not be accepted and/or may be subject to a restocking charge of not less than 10%. This does not affect your statutory rights.
  • We cannot accept any items which have been specially ordered for you or manufactured to your specification for return.
  • All returns are to be accompanied by the senders name and address, account number, order reference number (these are found on the invoice), and reason for return. Please help us help you.
  • We cannot accept responsibility for returned parcels which are undelivered, please retain your proof of postage etc., you may require it on the event of a claim with your carrier.
  • We are not responsible for any labour charges incurred during fitment or removal of allegedly faulty (or incorrectly supplied) parts.
  • Please advise our Customer Service Department of any problems with shortages or carrier damage within 5 days of receipt. We regret that beyond this time, due to circumstances beyond our control we may be unable to process your claim.

Deposits

  • On any non-stock special order item we reserve the right to charge a deposit of 50% of the order value to the customer's credit/debit card, which is non-returnable in the event of cancellation, based upon the customer's implicit instructions to order the goods on their behalf.

GIFT VOUCHERS / CERTIFICATES:

The use of gift vouchers/certificates fall under the following terms and conditions:

  • In order to purchase a Gift Certificate, you will need to register an account with us through our Website.
  • Gift Certificates ordered through our Website will be delivered automatically by electronic means to the email address you specify at the time of order.  Our Gift Certificates include unique letters and numbers
  • Our Gift Certificates must be redeemed on our Website, as full or part payment of products from our Website.  A Gift Certificate cannot be used to purchase a further Gift Certificate.
  • When ordering a Gift Certificate, you should ensure to enter the recipient’s email address correctly.  We cannot be held responsible if the address is entered incorrectly and someone other than the intended recipient uses the Gift Certificate.
  • Site offers and promotions (including gifts with purchase and discounts) do not apply when purchasing gift vouchers.
  • You can check the balance of the Gift Certificate by contacting us direct on 01491 628711 quoting your Name and Certificate Number.
  • All Gift Certificates are dated and expire 12 months from the date of issue.
  • Gift Certificates cannot be exchanged for cash.
  • Gift Certificates may only be redeemed against products purchased in the same currency as the Gift Certificate.
  • Where Products purchased online with a Gift Certificate are returned, monies owing will be refunded by a Gift Certificate.
  • We are not responsible if a Gift Certificate is lost, stolen, destroyed or used without permission and no replacement will be provided in these circumstances.

OUR DELIVERY POLICY

Every effort will be made to deliver the goods as soon as possible after your order has been accepted, and in any event within the time stipulated. However, we will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. In this case, we may inform you of the delay and the reason for the delay as soon as is practical.


Privacy

PURPOSE OF THIS PRIVACY NOTICE

This privacy notice aims to give you information on how Ebike Barn Limited trading as E-Bike Barn collects and processes your personal data through your use of this website, including any data you may provide when you use our website and apps, purchase products or services from us, contact us over the phone, by email, sign up to any of our mailing lists or take part in a competition.

Our websites and apps aren’t intended for children under the age of 13 and we don’t knowingly collect data relating to children.

It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.


CONTROLLER

For all of our services, the data controller – the company that is responsible for personal data – is E-bike Barn Limited. Depending on which website you are using you will see us operating under our trading name E-Bike Barn and/or Racetech Direct. We have appointed a data protection officer (DPO) who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, you can contact our DPO using the details set out below.


HOW TO CONTACT US

Questions, comments and requests regarding this privacy notice are always welcomed, so if you have any or would like to exercise any of your legal rights, please don’t hesitate to contact us. You can contact our DPO by emailing us at dataprotection@e-bikebarn.com. If you’d prefer, you can also write to us at 

Data Protection Officer, E-Bike Barn, Conway Farm, Satwell, Henley on Thames, Oxfordshire, RG9 4QT, UK.

If you feel you need to, you also have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).


CHANGES TO THE PRIVACY NOTICE

We may change this privacy notice from time to time, to reflect how we are processing your data.

If we make significant changes, we will make this clear on our websites or by such other means of contact such as email, so that you are able to review the changes before continuing to use E-Bike Barn services.

This version of the privacy notice was last updated on the date set out at the bottom of the page and historic versions can be obtained by contacting us.


THIRD-PARTY LINKS

Our websites may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.


THE PERSONAL DATA WE COLLECT ABOUT YOU

We collect, use, store and transfer different kinds of personal data about you to enable us to provide you with your order; to give you information on your order; to help us monitor and improve the services we provide and, where we are permitted to, to tell you about upcoming products that we think you may like.

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

  • Name and contact details – this includes your name, title, billing address, delivery address, email address and telephone numbers.

  • Payment information – this includes your bank account and/or payment card details.

  • Purchase history – this includes details about products and services you have purchased from us. It may also include your vehicle details if you have specified it.

  • Profile information – this includes your username and password and your interests and preferences.

  • Marketing preferences – this includes your preferences in receiving marketing from us and your communication preferences.

  • Survey responses and competition entries 

  • Customer service history – this includes interactions with us over the phone, via the website or on social media.

  • Information about your device and how you use our websites and apps – this includes information you give us when you browse our websites or apps, including your internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, as well as how you use our websites and apps.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

Unless we have told you otherwise in a specific privacy notice, we do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). 


IF YOU DON’T PROVIDE PERSONAL DATA

You don’t have to give us any of your personal data but, if you don’t, you are unlikely to receive our optimal customer service experience. Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide the products or services you ordered from us).


KEEPING YOUR PERSONAL DATA UP-TO-DATE

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.


HOW WE COLLECT YOUR PERSONAL DATA

We collect personal data from and about you when you do things like purchase products and services from us, create an account, sign up to our newsletters and mailing lists or enter our competitions. We also use cookies to understand your browsing behaviour on our website to enable us to improve your experience on this and future visits.

We use different methods to collect data from and about you including through:

  • Direct interactions . You may give us your name and contact details and payment information by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

  • purchase products or services from us;

  • create an account on our websites or apps;

  • subscribe to our mailing lists or newsletters;

  • request marketing to be sent to you;

  • take part in a competition, promotion or survey; or

  • give us some feedback.

  • Automated technologies or interactions . As you interact with our website, we may automatically collect information about your device and how you use our websites and apps. We collect this personal data by using cookies, server logs and other similar technologies. For more information on cookies, please see our Cookie Policy.

  • Third parties or publicly available sources . We may receive personal data about you from various third parties and public sources such as information about your device and how you use our websites and apps from analytics providers such as Google based outside the EU.

  • Name and contact details, payment information and purchase history from providers of technical, payment and delivery services.


HOW WE USE YOUR PERSONAL DATA

We will use your personal data where we need to perform a contract with you (for example, where you’ve bought products or services), where it is necessary for our legitimate interests, where you have asked us to or where we need to comply with a legal obligation. We have described what we do with your personal data and why we do it in the table in the expanded part of this section.

You will only receive marketing communications from us if you have requested information from us, purchased products or services from us or told us that we can send them to you. You can tell us that you want to stop receiving marketing communications from us at any time.

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you.

  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

  • Where we need to comply with a legal or regulatory obligation.

  • For certain processing purposes, we may request your consent to authorise the processing. For example, if you are not a customer of E-Bike Barn and have not enquired about our products or services, we would need a clear consent from you in order to send any communications to you about our products or services.


PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA

We have set out in the tables below a description of what we do with your personal data and why we do it. We have also identified what our legitimate interests are where appropriate.

Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

How?

What?

Why?

To register you as a new customer and manage your account

Name and contact details
Profile information

To perform our contract with you. We can’t set up an account for you if we don’t know who you are or what your username and password is.

To sell you products and services

Name and contact details
information
Purchase history

To perform our contract with you. We can’t sell you products (or anything else for that matter) if we don’t know who you are and where you want them sent. Some products also have a minimum age restriction.

To take payments and give refunds

Payment information

To perform our contract with you.  We can’t take payments or give refunds if we can’t use your payment details.

To deliver your products and other purchases to you

Name and contact details

To perform our contract with you. We can’t get your order to you if we can’t use your contact details.

To send you service messages, such as when we need to tell you about a change to an order or to update our privacy notice

Name and contact details

To perform our contract with you. You need to know if there are any changes to your order or if there is a postponement or cancellation. We’ve got a legal obligation to provide you with updated privacy notice information.

To provide customer service and support

Purchase history
Customer service history

To perform our contract with you. You expect (and we want to deliver) the best possible customer service.

To provide training to our staff

Customer service history

We have a legitimate interest – so that we can make sure you get the best possible customer service.

To send you information about our new products and services

Name and contact details
Marketing preferences

We have a legitimate interest – to develop our products and services and to grow our business. Plus, we’re sure you don’t want to miss out on something of interest to you.

If you’re not an existing customer, we will only send this information with your permission.

To ask you to leave a review or take a survey and to administer prize draws and competitions

Name and contact details
Profile information
Marketing preferences
Survey responses and competition entries

We have a legitimate interest - to study how customers use our products/service and to ensure we’re giving you what you want and stay ahead of the competition.

To perform our contract – you won’t be able to win if we can’t use your entry!

To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)

Name and contact details
Payment information
Information about your device and how you use our websites

We have a legitimate interest - for running our business, provision of administration and IT services, network security, to prevent and protect fraud and in the context of a business reorganisation or group restructuring exercise.

We’ve also got a legal obligation.

To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you

Name and contact details
Purchase history
Profile information
Information about your device and how you use our websites
Marketing preferences

We have a legitimate interest - to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy. So that we can ensure that we’re giving you what you want and stay ahead of the competition.

To use data analytics to improve our website, products/services, marketing, customer relationships and experiences

Name and contact details
Purchase history
Profile information
Information about your device and how you use our websites
Marketing preferences

We have a legitimate interest - to better understand our customers’ needs and to optimise our service and experience.


Marketing messages and promotional offers

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

You will receive marketing communications from us if you have requested information from us or purchased products or services from us. You’ll also receive these communications if you have said that we can send them to you when you provided us with your details when you entered a competition or signed up for a newsletter.

You can tell us that you want to stop receiving marketing communications from us at any time. You can do this via our preference within your account, by clicking on the unsubscribe link in any email we send you or by contacting us directly by email, post or over the phone.

We’ll process any such request as quickly as we can, but it might take a few days for all of our systems to be updated. Don’t worry about not getting updates on the product(s) you’ve ordered – stopping marketing communications won’t stop service communications, so you’ll continue to get all the information you need.


Cookies

We use cookies on our websites. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of the website may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookie Policy.


Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.


SHARING YOUR PERSONAL DATA

We’re serious when we say we’re committed to protecting your privacy – we want to earn and maintain your trust, so we do not sell any of your personal data to any third party.

We do, however share your personal data with certain companies who play an essential part in enabling us to provide our products and services to you, such as payment providers, IT and system administration providers and others who help us run our business. You can rest assured however that we require all third parties to respect the security of your personal data and to treat it in accordance with the law and we do not allow our third-party service providers to use your personal data for their own purposes.

We do not, and will not, sell any of your personal data to any third party – including your name and contact details and your payment information. We’re serious when we say we’re committed to protecting your privacy – we want to earn and maintain your trust, and we believe this is absolutely essential in order do that.

We do, however, share your personal data with the following categories of companies as an essential part of being able to provide our products and services to you, as set out in this notice:

  • The Companies that do things to get your purchases and services to you, such as payment service providers, order packers and delivery companies

  • Professional service providers, such as marketing agencies, advertising partners, IT and system administration providers and website hosts, who help us run our business

  • Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud

  • Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers based who provide consultancy, banking, legal, insurance and accounting services.

  • HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.

  • Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.


SENDING YOUR PERSONAL DATA TO COUNTRIES OUTSIDE EUROPE

Sometimes we might need to transfer your personal data to third-party processors outside the European Economic Area (EEA) – for example, this might be required to process your payment details or provide support services. We will only do this if there are appropriate safeguards in place to make sure your personal data receives the same protection as when it is being processed inside the EEA.


KEEPING YOUR PERSONAL DATA SECURE

We’re committed to keeping your personal data secure and have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.


HOW LONG WE WILL KEEP YOUR PERSONAL DATA FOR

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. Details of retention periods for different aspects of your personal data are available in our retention policy which you can request from us by contacting us.

In some circumstances, you can ask us to delete your data: see the section detailing your legal rights below for further information.

In some circumstances, we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.


YOUR LEGAL RIGHTS

You have lots of legal rights relating to your personal data, including the right to object to processing of your personal data or to withdraw consent. Remember, we’ve tried to make it really easy for you to stop direct marketing messages – you can always do this via our preference centre, by clicking on an unsubscribe link in any of our emails or getting in touch via email, phone or post

You can get more information on each of the rights we’ve summarised below by taking a look at the glossary in the bottom section of this privacy notice:

  • The right to request access to your personal data.

  • The right to request correction of your personal data.

  • The right to request erasure of your personal data.

  • The right to object to processing of your personal data or to withdraw consent. Remember, you can always stop direct marketing messages via the preference centre in your account, by clicking on an unsubscribe link in any of our emails or getting in touch via email, phone or post.

  • The right to request restriction of processing your personal data.

  • The right to request a transfer of your personal data to another service provider.

If you wish to exercise any of the rights set out above or if you have any questions or a complaint, please contact us.


No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.


What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.


Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.


GLOSSARY

We recognise that some of the privacy law terminology can be a bit complicated so we have included a Glossary at the end to provide a bit more detail on the meaning of some of the terms used in this privacy notice.


LAWFUL BASIS:

Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).

Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract. For example, where we are sending you products you have purchased from us or where you have entered a competition on our website, we will be processing your personal data on the basis that it is necessary for us to do so in order to perform a contract between us.

Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.


YOUR LEGAL RIGHTS:

You have the right to:

Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

Disclaimer

Any information found on our website is intended for guidance purposes only. The website, price and availability of information is subject at our discretion to change without notice to you. Any such changes will apply subsequent orders by you. However we provide a service to you as well as links to other websites on an "as is" basis. We make no representations or warranties of any kind (except when we are dealing with you as a consumer as defined in section 12 of the Unfair Contract Terms Act 1977), express or implied, with respect to our website or the information, content, materials or products included in our site including without limitation, warranties of merchantability and fitness for a particular purpose. In addition we do not represent or warrant that the information accessible via this website is accurate, up to date, uninterrupted or error free. You hereby expressly warrant that you are satisfied as to the suitability of the goods for your own specific purposes and that they are not sold to you on a trial basis.

We do not guarantee that this website will be compatible with all hardware and software which may be used by visitors to our site. In no event shall we be liable for any special, incidental or consequential damages, or for interrupted communications, lost data, loss of profits, reverses or viruses which may affect your computer equipment, software, data or other property as a result of you accessing, using or browsing our website or you downloading any of the materials, data, text or images contained thereon. Our maximum aggregate liability under this agreement whether arising from negligence, breach of contract or otherwise shall be limited in respect of one incident or a series of two or more related incidents to the amount equal to the cover provided to us under our policies of insurance or the price paid by you for the goods whichever is lesser.

Security Statement

E-Bike Barn has taken extensive steps to ensure that any data transmitted by our users cannot be intercepted, viewed, or blocked by unauthorized parties. We also have established policies telling our users how we use and store their information, such as addressing information and credit cards. See our Privacy Statement for further details.

E-Bike Barn ensures the security of all protected data transmitted to and from our site through the use of a server-based encryption technology called Secure Sockets Layer (SSL). As you enter personal information (such as your password, address and phone number, or your credit card number), SSL encodes it so that it is available only to you and E-Bike Barn, who will help ensure your purchasing goes smoothly. This security protects you from impostors, eavesdroppers and vandals that might otherwise access your information as it travels from one computer to another. With this security, you can send your credit card number to us without risk of interception. SSL security makes shopping over the Internet safer than shopping by telephone.

Both Microsoft Internet Explorer and Netscape Navigator browsers have built-in security mechanisms to prevent users from unwittingly submitting sensitive information over insecure channels. If a user tries to submit information to an unsecured site, these browsers will, by default, show a warning. By contrast, if a user attempts to submit information to a site without a valid digital ID and SSL connection, no such warning is sent.

E-Bike Barn is Secure

Here at E-Bike Barn we take your online security very seriously. We use high-level 128 bit encryption technology, the most advanced security software currently available for online transactions on our website. Rest assured that we take the privacy and security of your personal and payment details very seriously.

This security technology encrypts your personal information including your credit card number, name and address, ensuring that nothing can be read as it travels over the internet.

You can always check to see whether a page is secure as 'https' will replace 'http' in your browser address window. For example: 'https://www.e-bikebarn.com'. A small padlock will then appear in the bottom bar on the left hand side of your browser window.


Verified By Visa and Mastercard® SecureCode™

To give you even more confidence in shopping online with e-bikebarn.com, we have introduced Verified by Visa and Mastercard® SecureCode™. These services enhance your existing card account against unauthorised use when you shop with us.

To use this service, you must first register with the bank or other organisation that issued your card. To find out more about these services:


Click here to visit the Verified by Visa website

Click here to visit the Mastercard® SecureCode™ website

VISA MasterCard


How Do You SecureMy Payments?

We employ state-of-the-art data encryption to ensure safe and secure transactions on our site.

Our payment area is secured using industry standard Secure Sockets Layer technology (SSL). You'll know when you enter this area because the small yellow padlock appears in the bottom right hand corner of your browser. The other indication is in the address bar. You'll notice that http:// is replaced by https:// (the 's' standing for 'Secure').

Your Internet browser provides visual indications that you are inside a secure site and that all data transferred is securely encrypted.


What Is SSL?

Secure Sockets Layer, SSL, is the standard security technology for creating an encrypted link between a web server and a browser. This link ensures that all data passed between our web server and your browser remains private and secure. This system is used by literally millions of websites worldwide to secure Internet transactions between the server and the customer.

In order to be able to generate an SSL link (signified by the gold padlock in the information tool bar), a web server requires an SSL Certificate.

COMODO SSL Certificate


Cookie Policy


What Are Cookies?

Cookies are small text files that are stored on your computer when you visit certain websites. We employ cookies to improve the performance and user experience of our website. It is notable that cookies do not harm your device and we do not store cookies which personally identify information.

In order to shop from racetechdirect.com, it is important that you allow all strictly necessary cookies. Apart from necessary cookies, we also set cookies from carefully selected partners for remarketing purposes. By delivering these types of cookies, we can ensure that advertising is more relevant to you.

Your privacy is very important to us. We are committed to protect your privacy and safety when you visit or shop from e-bikebarn.com.


Our Cookie Policy

Almost every website which offers advanced features uses cookies. We use cookies to ensure that we can provide our visitors with the best possible shopping experience. We have put together the list and summary of all the cookies we use.

Cookie name

Cookie purpose

Affiliate

These cookies show us how you found our website and from which website you came. This helps us know which of our online marketing channels is most effective. They also allow us to reward some external websites for directing you to us.

_utma, _utmz, _utmb, _utmc

These cookies enable the Google Analytics Software. This software provides us details about site visitors. This information includes browser usage, new or returning visitors, marketing activity effectiveness, time on site and much more. This software allows us to make sure that users are having the best possible shopping experience and our marketing efforts are relevant. All the data gathered is safely stored and can only be accessed by authorized individuals only.

whoson

This cookie is used with the WhosOn service to help us provide on-line chat services to the visitors of our website.

PHPSESSID

Web protocol HTTP is a stateless protocol and each page is completely independent of all others. To simplify, without the PHPSESSID cookie, server has no way of knowing that same user has just arrived from one page to another. It is same way as introducing yourself again and again to your friends whenever you meet them as they keep forgetting who you are. PHPSESSID is a great little help to overcome this situation on websites.

Another way of resolving this situation is to create random "session ID" (PHPSESSID) and carry it from page to page but it is annoying to see in the URL.

X-Mapping

Allow us to provide faster and more responsive website and it helps us to maintain high availability and business continuity by running our website on clustered environment


Third Party Cookies

When you visit our website, you may notice certain cookies which are not related with e-bikebarn.com. These are third party cookies and we do not have control on these cookie settings. Below is the list of third party cookies which you may receive while visiting e-bikebarn.com.

Cookie name

Cookie purpose

Fr, Datr, lu, s, xs, locale, c_user

These cookies are related to facebook and allow users to like us on Facebook via our integrated like button on our website.

NID and PREF

These are Google Maps third party cookies, which are unique identifiers to allow traffic analysis to Google Maps.


Managing Cookies

We have tried to ensure that our customers have honest and clear view of cookies used on our website. You can always restrict or block cookies from our website via browser settings but there are some essential cookies we use and without those cookies this website is not able to function properly.

How to check cookies are enabled for PCs
Google Chrome
Google Chrome
Select Tools > Options then from 'Under the Hood' tab locate the 'Privacy' section and now select 'Content settings' Now select 'Allow local data to be set'
 
 
Google Chrome
Microsoft Internet Explorer 6.0, 7.0, 8.0
Select Tools > Internet Options and from Privacy tab use the slider provided to set the Privacy level. Privacy level Medium or below will enable cookies and anything above medium will disable cookies.
 
 
Google Chrome
Mozilla Firefox
Select Tools > Options and from privacy tab click on cookies and then select 'allow sites to set cookies'
 
 
Google Chrome
Safari
Click on the Cog icon and then select the 'Preference'. After that click on 'Security' and check the option 'Block Third-party and advertising cookies'
How to check cookies are enabled for Macs
Google Chrome
Microsoft Internet Explorer 5.0
Click 'Explorer' located at the top of the browser and select 'Preferences' then under Receiving Files you can see 'Cookies' option. Select 'Never Ask'.
 
 
Google Chrome
Safari
Select Preferences by clicking 'Safari' at the top of your browser window. In following menu click Security > Accept Cookies and then select 'Only from site you navigate to'
 
 
Google Chrome
Mozilla
Go to Preferences option by clicking 'Mozilla' at the top your browser window. Scroll down until you see cookies under 'Privacy & Security' and then select 'Enable Cookies for the originating website only'
 
 
Google Chrome
Netscape
Go to Preferences option by clicking 'Netscape' at the top your browser window. Scroll down until you see cookies under 'Privacy & Security' and then select 'Enable Cookies for the originating website only'
 
 
Google Chrome
Opera
Go to Menu > Settings and then select 'Advanced tab' under preferences. Select 'Accept Cookies'
 
 
 

Resources

At E-Bike Barn we seriously take care about your privacy and have tried to explain cookies on our website. If you want to know more about cookies in general, there are some very good and informative websites available on the internet. To find out more about cookies please visit:

www.allaboutcookies.org If you have any further query regarding cookies on our website, please contact us at webteam@e-bikebarn.com

 

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