International Customers

International Customers

We offer delivery of most of our products from our website to international destinations.

Please be aware though, that for logistical and legal reasons, not everything we sell is eligible for international delivery; Oil, Liquids, Batteries and other dangerous goods are such examples.


We offer delivery of most of our products to European Countries, Please note that purchases sent to some countries may incur additional charges for import taxes, duty or customs clearance. E-Bike Barn shall not be liable for such charges.

Certain countries may incur further import taxes, on top of these delivery charges - if unsure please check with your local customs department.

If your item is Over-Sized or Over-Weight (Over 25kgs) you may incur an additional Price. If this is the case you will be contacted once your order is placed. Please Note: Due to carriage restrictions, we are unable to ship hazardous chemicals, aerosols or liquid items to Europe. Orders containing such items will be processed without the restricted items.

No deliveries will be made on Sundays or Bank/ Public Holidays.

Delivery timescales will vary for items which are not marked as in-stock.

Rest Of The World

If you are outside of Europe please don't worry as we can still help you!

Please select your parts and check out normally selecting your country; we'll then weigh your parcel and email you with the additional delivery charge. We can then proceed with your order once you have confirmed the additional charges.

We endeavour to dispatch all international parcels using the most cost effective methods, we'll use a number of couriers to find you the best deal.

Alternatively you can call the export team on +44 (0) 1491 628711, and they will be happy to help with your enquiry and quote to export outside of the UK.

Further Information

Bank/ Public Holidays

No deliveries can be made on Bank/ Public Holidays. Any deliveries scheduled to arrive on a Bank/Public Holiday will be delivered the following working day. In addition, our warehouse is closed on Bank/ Public Holidays so orders placed on a Bank/ Public Holiday will not be despatched until the following working day.

Stock indication

Here at E-Bike Barn we use a stock indication system on our web site which informs you if we have the selected item in stock or if it is a special order item.

Stock indication status shown on our website is updated every 24hrs and actual stock at our warehouse may vary to that shown on the site (for example, where other orders are received before your order can be processed). Should you order an item where this has occurred we will send you an e-mail advising you of the changed status.


Products that are not available at point of order

In some cases you may find that an item you wish to purchase as part of your order is not available. At this point you have two options:

Place the order on hold until all items are available and deliver your order all at once

Ship available items at point of order and send the unavailable item(s) separately when it becomes available, however this method may incur separate shipping charges for each item despatched.

More about delivery

If you order products with different status e.g. an item that is in stock and a product with a delivery date of 21 days, then we will deliver all items when we have all of the goods in stock unless otherwise instructed. Should you wish us to ship items to you as they become available we may impose additional shipping charges.

In the unlikely event of your product being lost or damaged in transit, claims must be made in writing. In the case of non-delivery, please wait 10 days in case it has been delayed. Damaged goods must be retained in case we need to arrange for inspection.

Please ensure you are available to sign for your parcel as this will not be left without a signature. If you are not there to receive your delivery, please follow the instructions on the card that will be left to rearrange your delivery.

Once your parcel has been attempted for delivery twice and a third has been unsuccessful a 3rd attempt has been made we reserve the right to levy an additional charge to re-arrange a further delivery. Any additional instructions to the carrier must be agreed by E-Bike Barn.

All delivery costs include VAT at the current rate and are per order, regardless of the number of boxes.

Specialist Products:

Certain products have restrictions or special conditions as to the carriage of them.


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